Return And Exchange Policy
Orders may be returned/exchanged within 60 days of receipt. No prior authorization is needed to begin a return or exchange. Simply download our return/exchange form and follow the steps.
Once received, refunds and exchanges are processed promptly upon arrival. Refunds or additional charges due (for exchanges) can take up to 10 business days to appear on your account once processed.
- Items must be returned within 60 days in the original condition and plastic sleeve or other packaging. No refunds/exchanges are given on items worn, soiled, with an odor, in an unsalable condition or sent after the applicable time period.
- Socks must be returned with the original tag attached.
- Suspenders must be returned with all clips and/or button loops attached.
- Purchased color swatches and final sale items may not be returned or exchanged.
- Custom ties are nonrefundable and may not be returned or exchanged.
- We do not guarantee ties worn in any environment where they are abused (i.e. yanked, grabbed, twisted, etc.).
- Original shipping charges are nonrefundable. Only the item cost and sales tax (Illinois only) will be refunded.
- The customer is responsible for the return shipping fees. Items must be sent to us pre-paid. If there are shipping charges or customs billed to us upon a return, your refund will be reduced by that amount.
- We recommend adding a tracking to your return shipment. We are not responsible for returns/exchanges that we do not receive without a tracking number showing delivery.
- If discounts were received and the return causes the discount to no longer apply, we will reduce your refund by that amount. Discounts may not be applied to exchanges.
- Exchanges are reshipped free via economy shipping within the USA. If you are outside the USA, you will be e-mailed with the return shipping charge for your authorization. (For urgent exchanges, we recommend placing a new order and then returning your original order.)
- Limit one exchange cycle per order.